Privacy Policy

At The LaHaye Group, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website and use our services. Because we operate in the mental health space, we take extra care to handle your information with sensitivity and respect.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, or other details you provide when contacting us, signing up, or booking services.

  • Health-Related Information: Any information you voluntarily share about your mental health, wellbeing, or treatment needs.

  • Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent.

  • Cookies and Tracking Technologies: We use cookies to improve your experience and analyze website traffic.

By law, we are required to:

  • Protect your identifiable health information

  • Provide you with this notice

  • Follow the terms currently in effect

This Notice applies to all clinicians and staff at our practice.

How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Respond to inquiries and communicate with you

  • Improve website functionality and user experience

  • Maintain security and prevent misuse

  • Comply with legal obligations

We only use your health-related information for the purpose you provided it and do not use it for marketing without your explicit consent.

We maintain records of your care in accordance with legal and professional standards. These records may include:

  • Intake forms

  • Diagnoses

  • Treatment plans

  • Progress notes

  • Billing and insurance information

We may use or disclose your information without written authorization for:

1. Treatment

To provide, coordinate, or manage your care, including consultation with other healthcare professionals.

2. Payment

To bill and receive payment from you, your insurance provider, or a third party.

3. Healthcare Operations

For administrative and operational purposes such as:

  • Quality improvement

  • Staff training

  • Licensing and audits

Confidentiality and Sensitive Information

We understand the sensitive nature of mental health information. While our website may not be a substitute for clinical care, we strive to handle your data in a manner consistent with confidentiality best practices.

However, please note:

  • Information shared through standard website forms or email may not be fully secure.

  • If you are in crisis, do not rely on this website—please contact emergency services or a crisis hotline.

Sharing of Information

We do not sell your personal or health information.

SMS consent is not shared with third parties.

We may share information only in the following cases:

  • With trusted service providers who help operate our website (e.g., hosting or analytics), under strict confidentiality agreements

  • When required by law, such as to comply with legal processes

  • To protect the safety, rights, or wellbeing of users or others

We may also disclose your information when required or permitted by law, including:

  • Abuse Reporting: Suspected child, elder, or dependent adult abuse

  • Serious Threats: To prevent imminent harm to you or others

  • Health Oversight: Audits, investigations, and licensing reviews

  • Legal Proceedings: Court orders, subpoenas, or lawful requests

  • Coroners/Funeral Directors: As required

  • Government Functions: Military, national security, or workers’ compensation cases

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we continuously work to protect your data.

Uses requiring your written authorization

We will only use or disclose your information with your written permission for:

  • Most uses of psychotherapy notes

  • Marketing purposes

  • Any sale of your health information

You may revoke your authorization at any time in writing (except where already used).

Your Rights and Choices UNDER HIPAA

You have the right to:

  • Access Your Records

  • Request copies of your records (including electronic copies when available), with limited exceptions.

  • Request Corrections

  • Ask us to amend inaccurate or incomplete information.

  • Request an Accounting of Disclosures

  • Receive a list of certain disclosures made outside of treatment, payment, or operations.

  • Request Restrictions

  • Ask us to limit how your information is used or shared (we may not always be able to agree).

  • Request Confidential Communication

  • Ask us to contact you in a specific way (phone, email, address).

  • Receive a Paper Copy

  • Request a physical copy of this Notice at any time.

To exercise any of these rights, submit a written request to our Privacy Officer.

To exercise these rights, contact us at: helpdesk@lahayegroup.com

SMS/Text Messaging Privacy

If you choose to communicate with our practice via SMS/text messaging, please be aware that standard text messages are not always a secure form of communication. By opting into SMS messaging, you consent to receive messages related to your care, such as appointment reminders, scheduling updates, or general practice information. Your phone number and consent to receive SMS messages will not be sold, shared, or used for marketing purposes. SMS communications are used solely for care-related and administrative purposes. We will limit the amount of protected health information (PHI) shared via text and will not include sensitive clinical details unless you have provided explicit consent. Message and data rates may apply, and message frequency may vary. You may opt out of SMS communications at any time by replying “STOP,” or request assistance by replying “HELP.” We do not sell or share your phone number for marketing purposes.

Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies.

Children’s Privacy

Our services are not intended for individuals under the age of 18 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

TLG - The LaHaye Group
helpdesk@lahayegroup.com
210-908-7573