Terms and Conditions
1. Acceptance of terms
By accessing or using the website, services, or communication channels of The LaHaye Group (“we,” “us,” or “our”), you (“you” or “client”) agree to be bound by these Terms and Conditions. If you do not agree, you must not use our website or services.
2. Nature of services (no emergency care)
Our services are outpatient mental health services provided by licensed and/or supervised clinicians, which may include assessment, psychotherapy, counseling, and related services, delivered in person or via telehealth where permitted by Texas law. Our website content and any general information provided are for informational and educational purposes only and do not constitute medical, psychiatric, psychological, or other professional advice or establish a therapist–patient relationship.
Our services and website must not be used for emergencies. If you are in crisis or considering harming yourself or others, call 911, go to the nearest emergency room, or contact a crisis hotline such as the 988 Suicide & Crisis Lifeline.
3. Eligibility
You must be at least 18 years old and legally able to enter into these Terms to use our services, unless a parent or legal guardian consents to treatment for a minor in accordance with Texas law and any applicable federal law. We may refuse or discontinue services if eligibility requirements are not met or if doing so is clinically or legally appropriate.
4. No therapy or medical advice through the website
Communication through our website, contact forms, email, or messaging is not a substitute for therapy sessions or medical care and may not be secure or monitored in real time. Do not use website forms, email, or messaging to communicate urgent or emergency information. Any information on the website is general and should not be relied upon as a diagnosis or treatment plan.
5. Appointments, cancellations, and no‑shows
You are responsible for attending scheduled appointments on time and for providing accurate contact and billing information.
Appointments must be cancelled or rescheduled at least [e.g., 24/48] hours in advance.
Late cancellations and no‑shows may be charged at [full/partial] session fee at our discretion.
Repeated no‑shows or late cancellations may result in discontinuation of services or discharge from care.
Our specific fees and cancellation terms may be provided in a separate financial agreement or consent form, which is incorporated by reference into these Terms.
6. Fees, payment, and insurance
You agree to pay all fees for services in accordance with our current fee schedule and any financial agreement you sign. Payment is due [at the time of service / prior to service], unless otherwise agreed. We may accept [list payment methods, e.g., cash, credit card, HSA/FSA, checks].
We accept many major medical insurance plans. However:
Acceptance of “all major medical insurance” is subject to our current network participation, which may change over time.
You are responsible for confirming your own coverage, benefits, copays, coinsurance, and deductibles with your insurer before starting services.
Any amounts not covered or later denied by your insurer, including copays, coinsurance, deductibles, and non‑covered services, are your financial responsibility.
We may submit claims to your insurance as a courtesy, but you remain responsible for payment.
We reserve the right to change fees and payment policies at any time, with reasonable notice where required by law.
7. Telehealth services (Texas)
We offer telehealth (teletherapy) services to clients physically located in Texas at the time of service, when clinically appropriate and permitted by applicable law and licensing rules.
By using our telehealth services, you agree to:
Be physically located in Texas at the time of the telehealth session (unless explicitly agreed otherwise and allowed by applicable law and licensure).
Ensure you are in a private, safe, and quiet location during sessions.
Use a reliable internet connection and device.
Not record sessions without our explicit written consent.
You understand that telehealth has potential risks, including technical failures and limits to privacy. You will receive and sign a telehealth consent form, as required by Texas and federal law, before starting telehealth services.
8. Confidentiality and privacy
We are committed to protecting your privacy in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and relevant Texas laws and regulations.
Your clinical information and records are maintained in a confidential manner, subject to legal and ethical limits to confidentiality, which typically include:
Risk of serious harm to yourself or others.
Suspected abuse or neglect of a child, elderly person, or vulnerable adult.
Certain court orders or other situations required or authorized by law.
You will receive a separate Notice of Privacy Practices explaining how we may use and disclose your protected health information and your rights under HIPAA and Texas law. Please review that document carefully.
9. Website use and content
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. You agree not to:
Attempt to gain unauthorized access to any part of the website or our systems.
Introduce viruses, malware, or other harmful material.
Use the website to harass, defame, or otherwise harm others.
We do not guarantee that the website will always be available or error‑free, and we may suspend, withdraw, or modify all or any part of the website at any time without notice.
10. Intellectual property
All content on the website, including text, graphics, logos, images, and other materials, is owned by or licensed to [Practice Name] and is protected by copyright and other intellectual property laws. You may view and print website content for your personal, non‑commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.
11. Third‑party links and resources
Our website may contain links to third‑party websites or resources. These are provided for convenience only, and we do not control or endorse the content, products, or services of any third parties. You access third‑party sites at your own risk and should review their terms and privacy policies.
12. Disclaimers
To the fullest extent permitted by Texas law and applicable federal law:
Our website and its content are provided “as is” and “as available,” without any warranties of any kind, express or implied.
We do not guarantee that the website or any content is accurate, complete, reliable, current, or error‑free.
We do not guarantee any particular clinical outcome or result from our services.
Nothing in these Terms is intended to limit any non‑waivable rights you may have under applicable law.
13. Limitation of liability
To the maximum extent permitted by Texas law and applicable federal law, [Practice Name] and its owners, clinicians, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:
Your use of or inability to use the website or its content, or
Your use of our services,
even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or your use of the website or services will not exceed the amount you paid for the services giving rise to the claim, to the extent permitted by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless [Practice Name] and its owners, clinicians, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your violation of these Terms or your misuse of the website.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and may provide additional notice where required by law. Your continued use of the website or services after changes become effective constitutes your acceptance of the revised Terms.
16. Governing law and venue
These Terms and any dispute arising out of or relating to them, the website, or our services will be governed by the laws of the State of Texas and applicable federal law, without regard to conflict of laws principles. Any dispute that cannot be resolved informally will be submitted to the state or federal courts located in [County], Texas, and you consent to the exclusive jurisdiction and venue of such courts, unless applicable law requires otherwise.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
18. Contact information
If you have questions about these Terms, please contact:
TLG - The LaHaye Group
16300 Henderson Pass
San Antonio, TX 78232
210-908-7573
helpdesk@lahayeroup.com
https://www.lahayegroup.com